FAQ
1. About this app
- Is Japanese the only language available?
- In addition to Japanese, it supports English, Korean, and Chinese (simplified and traditional characters).
- How do I change notification settings using the app?
- Please change the settings from "Tools > Settings > App Settings > Notifications" in the "Discover OSAKA" app.
- I downloaded the app but it doesn't work.
- Please try closing the app completely and restarting it.
If it still doesn't work, please delete the app and download it again.
Compatible with iOS 12.0 or later and Android OS 10.0 or later.
(Tablets and feature phones are not supported)
- I don't know how to use Osaka Free Wi-Fi.
- Please see the URL below.
https://ofw-oer.com/user/
2. About Rakuyu Pass
- Purchasing a Lucky Pass and After Purchase
- For inquiries regarding purchasing a Lucky Pass or how to use it after purchase, please contact the place where you purchased the pass.
- I can't register as a member when purchasing a Rakuyu Pass within the app.
-
下記連絡先までご連絡下さい。
[email protected] ※平日の9:30～17:30 定休日：土・日・祝日
- Do I need to purchase a Lucky Pass for each person in my family to receive Lucky Pass benefits?
- Yes. Please purchase one Lucky Pass for each person who will receive the benefits.
- I have purchased multiple Lucky Passes on one device. Can I distribute the benefits among the number of people?
- Please forward the email containing the purchased Rakuyu Pass information to each person's device,
Please assign a Lucky Pass QR capture to each person and enter the QR code number written there.
For purchases from JTB via the "Discover OSAKA" app, please click on the URL in the email you received at the time of purchase.
*Please note that this is different from the reservation number.
- I don't know the facilities where I can use the Lucky Pass or the business information.
- Please visit the Rakuyu Pass homepage (https://www.e-pass.osaka-info.jp/en/).
- I have already purchased a Rakuyu Pass on the website, can I still receive the app rewards?
- Yes, you can receive it.
Please register the QR code number printed on the email containing the purchased Lucky Pass information in the "Discover OSAKA" app.
