Is Japanese the only language available?

In addition to Japanese, it supports English, Korean, and Chinese (simplified and traditional characters).

The XR function is not working.

通信環境が悪い時や、GPSによる位置情報取得がONになっていない場合はXR機能が作動しません。カメラのアクセス許可設定等もご確認ください。

楽遊パス購入者限定の特別なXR体験（記念撮影）ができます。

Is Japanese the only language available?: In addition to Japanese, it supports English, Korean, and Chinese (simplified and traditional characters).

How do I change notification settings using the app?: Please change the settings from "Tools > Settings > App Settings > Notifications" in the "Discover OSAKA" app.

I downloaded the app but it doesn't work.: Please try closing the app completely and restarting it.
If it still doesn't work, please delete the app and download it again.
Compatible with iOS 12.0 or later and Android OS 10.0 or later.
(Tablets and feature phones are not supported)

I don't know how to use Osaka Free Wi-Fi.: Please see the URL below.
https://ofw-oer.com/user/

I'm holding my smartphone over the screen, but the character doesn't appear.

The following cases are assumed. Please note that there may be cases where we are unable to provide the service.

It may take 7 to 10 seconds for your character to load.
If there is camera shake when scanning the object, it may not be possible to scan it.
Whenever possible, try to hold your smartphone with both hands while scanning.
Please make sure that the target object and the displayed guide marker are the same. Also, if the target object's guide marker is misaligned, it may not be possible to read it.
When scanning an object, if there is a person in front of it and it is difficult to photograph, or if a person is captured in the image, the object may not be scanned.
In that case, please be careful not to cause any trouble.
It may not start up properly depending on the weather, such as at night, in the rain, or on cloudy days.
In that case, please exit (swipe) the content and try again.
If your mobile phone signal is poor or you are on a high floor, the app may not start up properly.
In that case, please exit (swipe) the content and try again.
If you are connected to Wi-Fi, loading may not be possible.
In that case, please disconnect from Wi-Fi, exit the content (swipe), and try again.
If your mobile phone's data speed is limited, you may not be able to load the page.
In that case, try a different mobile phone.

Is the XR experience available on any device?: Compatible with iOS 12.0 or later and Android OS 10.0 or later.
However, please note that some XR experience features may not be available on Android devices overseas.

I don't know how to use the commemorative photo function.: Please see how to use the commemorative photo function and hold the camera over the object you want to scan to make the character appear.
For more information, please see the usage guide or app tutorial.

The photos I took are not saved.: Please check your device's settings for accessing the camera roll (photos). Or, check if there is enough free space on your device.

The XR function is not working.: The XR function will not work if the communication environment is poor or if GPS location information acquisition is not turned on.

The camera won't start.: Please check the camera access permission settings on your device.

I went to a facility where I could take commemorative photos, but the characters didn't appear.: Please check the location settings on your device.
Or, follow the scanning guide for your facility's POI and position your camera in the frame.

(At the following participating facilities) I opened the app to take a photo, but the character didn't appear.: Characters will appear when you depart the boarding area.
Please note that once you have taken the photo, the character will no longer appear.
(Applicable) Tombori River Cruise Special XR, HEP FIVE Ferris Wheel Special XR, Santa Maria Sailboat Special XR

I purchased a Lucky Pass and entered my ticket information, but it stopped working midway through.: Please access the special stage and check the expiration date.
If the ticket has already expired, the ticket information may be incorrect.
Please check again and enter it again.

Can I still experience the XR experiences that are only available to Lucky Pass purchasers even if my Lucky Pass has expired?: After registering your Rakuyu Pass information in the "Discover OSAKA" app, you can enjoy the park for 48 hours.

If I purchase a Tour Pass, can I not play the special XR content?: We apologize, but this benefit is only available to those who purchase a Rakuyu Pass.

Can I enjoy the exclusive XR experiences without purchasing a Lexus Pass?: If you do not purchase a Rakuten Pass, you will not be able to use the XR experiences that are exclusive to Rakuten Pass holders.
Those who have purchased a Tour Pass or who have used each facility without purchasing a Lucky Pass cannot use the XR experiences exclusive to Lucky Pass purchasers.

When taking character photos, can I switch to using the device's front camera?: The front camera is not supported. Please use the main camera.

Is the XR experience available on tablets?: Only compatible with smartphones.
Tablets and feature phones are not supported.

Can I take commemorative photos with the camera held either vertically or horizontally?: XR commemorative photos are limited to portrait orientation.

Can I take character photos even if I leave Osaka?: The spots where characters appear are limited to within Osaka Prefecture and around specific facilities.

Purchasing a Lucky Pass and After Purchase: For inquiries regarding purchasing a Lucky Pass or how to use it after purchase, please contact the place where you purchased the pass.

I can't register as a member when purchasing a Rakuyu Pass within the app.: 下記連絡先までご連絡下さい。
[email protected]　06-6260-4362　※平日の9:30～17:30　定休日：土・日・祝日

What can I do with the Lucky Pass?: A special XR experience is available exclusively to those who purchase the Rakuyu Pass.

I purchased a Rakuten Travel Pass, but I don't know how to take photos of the special characters.: Check out our usage guide or tutorials on how to use the app.

Do I need to purchase a Lucky Pass for each person in my family to receive Lucky Pass benefits?: Yes. Please purchase one Lucky Pass for each person who will receive the benefits.

I have purchased multiple Lucky Passes on one device. Can I distribute the benefits among the number of people?: Please forward the email containing the purchased Rakuyu Pass information to each person's device,
Please assign a Lucky Pass QR capture to each person and enter the QR code number written there.
For purchases from JTB via the "Discover OSAKA" app, please click on the URL in the email you received at the time of purchase.
*Please note that this is different from the reservation number.

I don't know the facilities where I can use the Lucky Pass or the business information.: Please visit the Rakuyu Pass homepage (https://www.e-pass.osaka-info.jp/en/).

I have already purchased a Rakuyu Pass on the website, can I still receive the app rewards?: Yes, you can receive it.
Please register the QR code number printed on the email containing the purchased Lucky Pass information in the "Discover OSAKA" app.