(1) There may be cases where you are unable to experience the XR experience (when the character does not appear even when you hold your smartphone over the device). Thank you for your understanding.

• It may take 7 to 10 seconds for your character to load.
• If there is camera shake when scanning the object, it may not be possible to scan it.
  Whenever possible, try to hold your smartphone with both hands while scanning.
• Please make sure that the target object and the displayed guide marker are the same. Also, if the target object's guide marker is misaligned, it may not be possible to read it.
• When scanning an object, if multiple people or other objects are captured in the image, the object may not be scanned.
  In that case, please exit (swipe) the content and try again.
• It may not start up properly depending on the weather, such as at night, in the rain, or on cloudy days.
  In that case, please exit (swipe) the content and try again.
• If your mobile phone signal is poor or you are on a high floor, the app may not start up properly.
  In that case, please exit (swipe) the content and try again.
• If you are connected to Wi-Fi, loading may not be possible.
  In that case, please disconnect from Wi-Fi, exit the content (swipe), and try again.
• If your mobile phone's data speed is limited, you may not be able to load the page.
  In that case, try a different mobile phone.

(2) Although we have thoroughly tested the functionality, please note that the XR function may not be available on some overseas mobile phones and some mobile phones (smartphones).

(3) If you downloaded the app before the July 3rd release, please delete it and download it again as the XR function is not included.

(4) Please note that taking photos may be difficult at XR experience spots if there are people in front of you.

(5) Please note that there are XR experience spots where the mobile phone signal is unstable, and characters may not appear.

(6) At the following facilities, characters will appear when you depart from the boarding area.
Please note that once you have taken the photo, the character will no longer appear.
(Applicable) Tombori River Cruise Special XR, HEP FIVE Ferris Wheel Special XR, Santa Maria Sailboat Special XR

(7) Battery consumption may be faster while using the app.

(8) Data usage may increase while using the app.

(9) It is dangerous to use a smartphone while walking. Please stop and stand before using a smartphone.

(10) Please be careful not to obstruct traffic while using the app.

(11) When posting on social media, please be careful not to include people around you in the photo.

(12) Separate communication charges will be incurred when using the app.

(13) A smartphone with a GPS function is required. Please make sure that the GPS setting on the app is always turned on when participating.

(14) Compatible with iOS 12.0 or later and Android OS 10.0 or later.