To any tourists affected by Typhoon Jebi (Typhoon No.21)
For any travelers affected by Typhoon Jebi (Typhoon No.21).
We hope that none of the many people visiting Osaka on holiday were injured when Typhoon Jebi (Typhoon No.21) made landfall on September 4.
To help with any tourists visiting from overseas whose travel plans have been affected by the typhoon, the Osaka Convention & Tourism Bureau has set up a call center to offer assistance.
In addition to the regular call center, Tourist Information Osaka in JR Osaka Station, and Tourist Information Namba on the first floor of the Nankai Terminal Building, we have set up the following additional telephone numbers for visitors:
English, Chinese, and Korean
(available from 9:00 to 17:30)
English, Chinese, Korean, Spanish, Portuguese, Thai, and Vietnamese
06-6282-5900 (available weekdays from 9:00 to 17:30)
We’d also like to announce that we will hold a “Ganbarou Osaka” campaign to support recovery efforts. As part of this, we are offering a free 2-day Osaka Amazing Pass for any foreign visitors who were affected by the closure of Kansai International Airport and must wait in Osaka until their next available flight.
Tourists can receive their Osaka Amazing Pass from either Tourist Information.
Osaka Tourist Information ( in JR Osaka Station)
Namba Tourist Information (on the first floor of the Nankai Terminal Building)
The passes will be handed out to any foreign tourists who were scheduled to fly out of Kansai International Airport during the period between Tuesday, September 4 and Wednesday, September 12. Please bring your passport and airline ticket showing your departure was set between these dates.
The passes are limited to one per person, and will be handed out between Thursday, September 6 and Wednesday, September 12.
We’re sorry that your trip has been affected by the typhoon, and hope that you will find something to enjoy in Osaka in the meantime.
September 6, 2018
Osaka Convention & Tourism Bureau , President
Osaka was greatly affected when Typhoon Jebi made landfall yesterday, and we hope that none of our visitors were injured.
We know that there are many people planning to visit Osaka in the near future, just as there are many tourists already in Osaka who may now be unable to fully enjoy their time in our city.
As president of Osaka Convention & Tourism Bureau, this concerns me greatly, and I understand all too well how you must feel.
The Osaka Convention & Tourism Bureau will do its utmost to keep up to date with the conditions at Kansai International Airport and convey these updates to everyone visiting the area to the best of our abilities.
For information on Kansai International Airport, please check the sites listed below.The sites also have links to the official websites and contact information for different airline companies.
The Osaka Convention & Tourism Bureau collects information on its official website, “OSAKA-INFO” (https://osaka-info.jp/en) to help introduce tourism information about Osaka just for visitors to the area.
For information on rail and road conditions, please check the information on the Osaka Disaster Prevention Network (Osaka Bousai Net) website.
The Osaka Convention & Tourism Bureau also provides a 24 hour multi-language free telephone service, “Osaka Call Center” (IP phone).
Please see the sites below for more information.
In the event of a national disaster, the Osaka Tourism Bureau’s “Osaka Free Wi-Fi” and “Osaka Free Wi-Fi (Lite)” internet services can be used freely with no registration required and no time limit.
Please see the sites below for a list of places where you can access this Wi-Fi service.
We will keep up to date with the latest information on conditions at Kansai International Airport, and hope that it will be back in operation as quickly as possible. On behalf of Osaka and all of the Kansai area, we aim to provide everyone with a safe and relaxing visit.
September 5, 2018
Osaka Convention & Tourism Bureau, President