Universal Tourism

Sightseeing

HEP FIVE

The commercial facility opened in 1971 as Hankyu Five, but in 1992, following the relocation of the adjacent Umeda Koma Stadium to Chayamachi Applause, it underwent extensive reconstruction, and in November 1998, HEP FIVE, a commercial facility aimed at young people, was born.
The "HEP" in HEP FIVE is an abbreviation for "Hankyu Entertainment Park," and the "entertainment" in this case includes not only the meaning of amusement but also the meaning of "hospitality."
We value the spirit of hospitality towards our customers and aim to create a facility that will make them want to visit again and again.
It offers amusement and entertainment, including a bright red Ferris wheel that has become one of Umeda's landmarks, offering a panoramic view of Kansai's famous sites, and HEP HALL, where various events are held.It is also home to a variety of stores that are extremely popular among young people, including brand shops and popular casual restaurants, making it a fitting place for a Kansai trendsetting spot.
Assistance dogs (guide dogs, service dogs, hearing dogs) are allowed in the store.

Barrier-free
toilet can be
Nursing room *1 available
No touchable exhibits
Braille
No voice guidance
Multilingual information available *2
Rest area available
Rental wheelchairs available *3
No priority parking
No discount for people with disabilities

※1: 4th floor
*2: Please take a look at HEP FIVE introduction pages in English, Chinese, and Korean. Leaflets for foreign tourists are also available in the building.
*3: *Reception at the Disaster Prevention Center

Payment Method: Cash, credit cards (various), barcode payments (various), electronic money (various), gift certificates (various)

Wheelchair users: About a 3-minute walk from Hankyu Railway's Osaka-Umeda Station.
Please go underground and use the elevator, or go above ground and use the elevator. There are some steps.

Facility information

Nearest station: Approximately 3 minutes walk from Hankyu Railway "Osaka Umeda Station"
Approximately 5 minutes walk from Hanshin Railway "Osaka Umeda Station"
Approximately 4 minutes walk from the Midosuji exit of JR Osaka Station
Approximately 5 minutes walk from Umeda Station on the Midosuji Subway Line
Approximately 5 minutes walk from Higashi-Umeda Station on the Tanimachi Line
Approximately 10 minutes walk from Nishi-Umeda Station on the Yotsubashi Line
Shinkansen Tokaido Shinkansen Get off at JR Shin-Osaka Station
[If you are using JR lines]
Approximately 4 minutes from Shin-Osaka Station on the Kyoto Line
Approximately 4 minutes walk from the Midosuji exit of Osaka Station
[If you are using the subway]
Approximately 7 minutes from Shin-Osaka Station on the Midosuji Subway Line, approximately 5 minutes on foot from Umeda Station
Business hours: Shopping 11:00 - 21:00
Restaurant 11:00 - 22:30
Amusement 11:00 - 23:00
Ferris wheel 11:00 - 22:45 (last boarding time)
*Closing days are irregular. We will announce them on the top page.

TEL: 06-6313-0501（11:00〜21:00）
FAX

Closed days: Closures are irregular. We will post updates on the homepage of our website, so please check it before you go out for the latest information.
Facility usage fee: Varies by store

URL: https://www.hepfive.jp/

Address: 〒530-0017
5-15 Kakutacho, Kita-ku, Osaka City, Osaka Prefecture Google Maps

Entrances and exits/pathways

1 entrance/exit

Door type: Automatic door (Entrance: 155cm, *Measured by Universal Tourism and not official HEP FIVE data)
Reception: There is a general information desk on the 1st floor.
Written communication is possible. One staff member can communicate in sign language. (*Please note that this may not be possible depending on the staff member's availability.)
If you have any other problems, please let our staff know.
2 aisles

Aisle width: 270-310cm (measured by Universal Tourism and not official HEP FIVE measurement)
Access: No steps, elevators available to all stores.

elevator

1. Elevator hall (see-through)

There are two elevator halls in the hotel.
There is a see-through elevator at the main entrance and another elevator on the north side.
Entrance: 103cm (This is a Universal Tourism measurement and is not an official HEP FIVE measurement)
There are two elevators in total. Both are priority elevators.
The elevator is spacious enough for wheelchair users to board without any problems.
2 Elevator hall (north side)

There are two elevator halls in the hotel.
There is a see-through elevator at the main entrance and another elevator on the north side.
Entrance: 103cm (This is a Universal Tourism measurement and is not an official HEP FIVE measurement)
There are two elevators in total. There is no priority elevator here.
The elevator is spacious enough for wheelchair users to board without any problems.

toilet

1 Multipurpose toilet (B1F)

There is one wheelchair-accessible restroom each on B1F, 3F, 5F, and 7F.
There is also an ostomate-friendly toilet on the B1F.
The facility is designed with barrier-free access in mind, so please feel free to use it.
Ostomate facilities: available
Multipurpose seat: None
Baby chair: No
Diaper changing table: None
Door type: Automatic door (opens when you press a button)
Backrest: Yes
Warm water washing toilet seat: Yes
Direction of L-shaped handrail when seated: left side
Movable handrail type: Flip-up
Curtains: None
2. Multipurpose toilet (3F)

There is one wheelchair-accessible restroom each on B1F, 3F, 5F, and 7F.
There is also an ostomate-friendly toilet on the B1F.
The facility is designed with barrier-free access in mind, so please feel free to use it.
Ostomate facilities: None
Multipurpose seat: None
Baby chair: No
Diaper changing table: None
Door type: Sliding door
Backrest: None
Warm water washing toilet seat: Yes
Direction of L-shaped handrail when seated: left side
Movable handrail type: Flip-up
Curtains: None

Nursing room

1 Nursing room (4th floor)

Entrance: 106-204cm (measured by Universal Tourism and not official HEP FIVE data)
Inside, there are four private rooms.
We also have a diaper changing table, sofa, and water heater for making milk. Please feel free to use them.

Rest area

1. Rest space (4th floor)

There are four sofas in front of the see-through elevator on the 4th floor.
In addition, we have sofas and chairs in various places,
Please feel free to use it as a rest area.